If you are using the Microsoft Dynamics CRM for Outlook Client via Microsoft CRM 4.0 On Premise or CRM Online, you may encounter the following error message when promoting/tracking an Outlook e-mail message with CRM:
"The text entered exceeds the maximum length"
This problem occurs because the CRM E-mail entity’s messageid attribute "Maximum Length" default value of 100 is not enough:
To resolve this issue, update the CRM E-mail entity’s messageid attribute "Maximum Length" to 200:
- CRM Client >> Settings >> Customization >> Customize Entities >> E-mail >> Attributes >> messageid
- Update the Maximum Length field from 100 (default) to 200
- Save and Publish the E-mail entity
That should do it. Enjoy!