How to Resolve “The text entered exceeds the maximum length”


If you are using the Microsoft Dynamics CRM for Outlook Client via Microsoft CRM 4.0 On Premise or CRM Online, you may encounter the following error message when promoting/tracking an Outlook e-mail message with CRM:
 
"The text entered exceeds the maximum length"
 
 
This problem occurs because the CRM E-mail entity’s messageid attribute "Maximum Length" default value of 100 is not enough:
 
 
To resolve this issue, update the CRM E-mail entity’s messageid attribute "Maximum Length" to 200:
 
  1. CRM Client >> Settings >> Customization >> Customize Entities >> E-mail >> Attributes >> messageid
  2. Update the Maximum Length field from 100 (default) to 200 
  3. Save and Publish the E-mail entity
 
That should do it.  Enjoy!
 
 
  
 
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Frank
Workopia, Inc.
Microsoft Dynamics CRM MVP

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About Microsoft Dynamics CRM Online

Microsoft Dynamics CRM and CRM Online specialist. Microsoft CRM MVP since 2006
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One Response to How to Resolve “The text entered exceeds the maximum length”

  1. Outstanding. Exactly what I needed to solve the problem. TY Sir.

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