Author Archives: Microsoft Dynamics 365 / CRM

About Microsoft Dynamics 365 / CRM

Microsoft Dynamics 365 / CRM specialist. 12 Times Awarded Microsoft MVP - Business Solutions / CRM

How To Uptake the new Service scheduling in your org

Posted on March 27, 2020

The Dynamics 365 legacy service scheduling is deprecated and will no longer be available on 10/1/2020, use the new Dynamics 365 Service Scheduling available in the Unified Interface.  I had encountered the following issue during the setup of the new … Continue reading →

Posted in CRM Online, customer service hub, Dynamics 365, Service Scheduling, Unified Interface | Tagged , , | Leave a comment

How To Disable Unified Interface Only Setting in Dynamics 365

Posted on November 11, 2019

All current version Microsoft Dynamics 365 trials and environments are defaulted to the “Unified Interface Only” setting.  This is a good thing since Microsoft Dynamics 365 Unified Interface is here to stay and the previous “Legacy Web Client” interface is … Continue reading →

Posted in Dynamics 365, Legacy Web Client, Power Platform, Unified Interface | Tagged , , , | Leave a comment

Microsoft Dynamics 365 v9.0 (on-premises) Downloads

Posted on October 31, 2019

Microsoft Dynamics 365 Server (no CAL limit) 90-day trial license keys:KKNV2-4YYK8-D8HWD-GDRMW-29YTW If you use a 90-day trial key, you can enter a valid commercial product key at any time during the trial period to continue to use the product. Here … Continue reading →

Posted in CRM On Premise, Dynamics 365, Language Pack MUI, Microsoft CRM Outlook Client, Outlook Client, Software Development Kit (SDK), Upgrade | Tagged , | Leave a comment

Advanced Find Before Today or Older Than Today

Posted on February 26, 2018

This is a very common user question since Microsoft CRM 1.0 – how to setup an Advanced Find view to display all the records filtered on a CRM entity’s date field (such as the Account’s Created On date) that is … Continue reading →

Posted in Advanced Find, CRM 2016, CRM On Premise, CRM Online, Dynamics 365, Microsoft CRM, Microsoft Dynamics CRM, MS CRM, Report | Tagged , , | Leave a comment

CRM Default Team and Business Unit Delete Error Caused by WIP Bin queue

Posted on February 18, 2018

Recently on one of my Microsoft Dynamics CRM projects – we want to clean-up the various Teams/Business Units created over the years that are no longer relevant.  However – some Teams such as the default Teams are more challenging to … Continue reading →

Posted in Advanced Find, CRM On Premise, Dynamics 365, Microsoft CRM, Microsoft Dynamics CRM, MS CRM, MS CRM 4.0, Troubleshooting | Tagged , , , | Leave a comment

Business Process Error – The given key was not present in the dictionary

Posted on February 6, 2018

A client contacted me regarding the following error from an Opportunity record operation: Business Process Error.  The given key was not present in the dictionary. This error is from Microsoft Dynamics CRM 2015 environment.  It was triggered by a CRM … Continue reading →

Posted in CRM 2015, CRM On Premise, CRM Online, Microsoft CRM, Microsoft CRM Workflow, Microsoft Dynamics CRM, MS CRM, Troubleshooting, Workflow | Tagged , | Leave a comment

How To Set Up a CRM Workflow Timeout Condition

Posted on January 27, 2018

This is a common questions that I’ve encountered – how to setup a Microsoft Dynamics 365 Workflow Timeout Condition (not the Workflow Wait until Condition) – harder to find it in the Workflow designer.  The CRM Workflow Wait until Condition … Continue reading →

Posted in CRM 2013, CRM 2015, CRM 2016, CRM On Premise, CRM Online, Microsoft CRM, Microsoft CRM Workflow, Microsoft Dynamics CRM, MS CRM | Tagged | 2 Comments