Our Microsoft Dynamics CRM Online organization was updated to December 2012 Service Update “Polaris” Release last week. One thing we immediately performed was to enable CRM 4.0 API support since our CRM customizations contain both Microsoft CRM 2011 and CRM 4.0 code.
To quickly check if the December 2012 Service Update “Polaris” update has been applied to your organization. Go to Microsoft CRM Online Client >> File menu tab >> Help >> About Microsoft Dynamics CRM. If the version displayed is 5.0.9690.3233 or a higher value then you have the Polaris update!
As a reference, the pre-Polaris version is 5.0.9690.2747
To to enable Dynamics CRM 4.0 API support in Microsoft CRM Online.
Note: this is only valid after the December 2012 Service Update “Polaris” update has been applied.
Microsoft CRM Online Client >> Settings >> Administration >> System Settings >> Customization tab >> select to enable “Include HTC support in Microsoft Dynamics CRM forms” under the HTML component support section and then click OK:
Note: For all Microsoft Dynamics CRM Online organizations, the default value for HTML components support is ‘off’ after the December 2012 Service Update “Polaris” is applied. If you have any existing script that requires HTC support or if you install a new solution that depends on HTC support you must change this setting to ‘on’.
In-addition – if you have scripts that depend on Internet Explorer (IE) features no longer supported by more recent versions of Internet Explorer – uncheck the “Load pages in the most recent version of Internet Explorer” option. Some examples of Internet Explorer features no longer supported by Internet Explorer 10 include XML data islands and Element behaviors and HTCs.
For more details on HTML components (HTC) Support for Internet Explorer in CRM Forms – review the “HTC Support for Internet Explorer in CRM Forms” section within this article.
Bottom line is that if you are experiencing CRM Online errors after the December 2012 Service Update “Polaris” and you are unsure of what the issues could be – the immediate step I’d suggest is to enable the “Include HTC support in Microsoft Dynamics CRM forms” and disable the “Load pages in the most recent version of Internet Explorer” options. If the issues go away then you know that your existing customizations need to be updated. Contact me if you need help.
Frank Lee, Microsoft Dynamics CRM MVP since 2006
Workopia, Inc. – Microsoft CRM Online
Microsoft Dynamics 365 CRM Blog 