Category Archives: Troubleshooting

Business Process Flow Does NOT Appear on Some Existing Records


Encountered an existing CRM Account record that does NOT display a Specific Business Process Flow (BPF) after selecting the BPF via the Switch Process in either Unified Interface or legacy web client. Checked the below items but issue still presists … Continue reading

Posted in Business Process Flow, Dynamics 365, Troubleshooting | Leave a comment

CRM Default Team and Business Unit Delete Error Caused by WIP Bin queue


Recently on one of my Microsoft Dynamics CRM projects – we want to clean-up the various Teams/Business Units created over the years that are no longer relevant.  However – some Teams such as the default Teams are more challenging to … Continue reading

Posted in Advanced Find, CRM On Premise, Dynamics 365, Microsoft CRM, Microsoft Dynamics CRM, MS CRM, MS CRM 4.0, Troubleshooting | Tagged , , , | Leave a comment

Business Process Error – The given key was not present in the dictionary


A client contacted me regarding the following error from an Opportunity record operation: Business Process Error.  The given key was not present in the dictionary. This error is from Microsoft Dynamics CRM 2015 environment.  It was triggered by a CRM … Continue reading

Posted in CRM 2015, CRM On Premise, CRM Online, Microsoft CRM, Microsoft CRM Workflow, Microsoft Dynamics CRM, MS CRM, Troubleshooting, Workflow | Tagged , | Leave a comment

HTTP Error 500.0 – Internal Server Error


Ran into the following Microsoft Dynamics CRM 2016 On-Premises error when trying to access Microsoft CRM via the Web Client: HTTP Error 500.0 – Internal Server Error.  Calling LoadLibraryEx on ISAPI filter “C:\Program Files\Microsoft Dynamics CRM\Server\bin\DefaultAddonFilter.dll” failed This is a … Continue reading

Posted in BIDS Report Authoring Extension, CRM 2015, CRM 2016, CRM On Premise, Dynamics 365, Microsoft CRM, Microsoft Dynamics CRM, MS CRM, Troubleshooting | Tagged , , | Leave a comment

Dynamics Mobile App Activities Error “part of the form can’t be displayed”


I had encountered the following Microsoft Dynamics 365 (CRM) Mobile App Activities Error “This part of the form can’t be displayed.  Please contact your administrator”when trying to access the Activities from Mobile App menu: Clicking on the Error details provided … Continue reading

Posted in CRM 2016, CRM On Premise, CRM Online, Customization, Dynamics 365, iOS, iPad, iPhone, Microsoft CRM, Microsoft CRM Mobile, Microsoft Dynamics CRM, Mobile, Mobile App, MS CRM, Troubleshooting | Tagged , , | 2 Comments

Ampersand in Entity Name Causing Filter Lookup Field Error


During design testing for a Client: I had encountered the following error when trying to enter a value in a Filter Lookup field for search/entry with the latest Microsoft Dynamics 365 (CRM) Online (also observed in Dynamics CRM 2015): Unhandled … Continue reading

Posted in CRM On Premise, CRM Online, Dynamics 365, Microsoft CRM, MS CRM, Troubleshooting | Tagged , | 2 Comments

Error Deleting an Account Record – Associated with Another Record


One of our customers wasn’t able to delete an inactive Dynamics 365 (CRM) Account record – received the following error message: The record could not be deleted because of an association Log file: <s:Envelope xmlns:s=”http://schemas.xmlsoap.org/soap/envelope/”><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml=”http://www.w3.org/XML/1998/namespace&#8221; xml:lang=”en-US”>The object you tried … Continue reading

Posted in CRM On Premise, CRM Online, Dynamics 365, Microsoft CRM, Microsoft Dynamics CRM, Troubleshooting | Tagged | 1 Comment

CRM On-Premises Data Encryption Error–Disable for Testing


  I had encountered the following error while trying to update a CRM User’s Business Unit in a Dynamics CRM 2015 On-Premises TEST environment – it prevented me from making any updates to a CRM user: Data Encryption error – … Continue reading

Posted in CRM On Premise, Dynamics 365, Microsoft CRM, Microsoft Dynamics CRM, MS CRM, Troubleshooting | Tagged , , | 2 Comments

How to Resolve SQL Server Error on a Microsoft CRM 2015 Rollup field Delete


I had encountered the following SQL Server Error when trying to delete a Microsoft Dynamics CRM 2015 rollup field.  This is deleting the actual rollup field from the entity and not simply removing the field from a form or view … Continue reading

Posted in CRM 2015, CRM On Premise, Customization, Microsoft CRM, Microsoft Dynamics CRM, MS CRM, Troubleshooting | Tagged , | Leave a comment

SQL Server error – safe to ignore?


I’ve came across a few random cases of the SQL Server error while using Microsoft Dynamics CRM Online the past few weeks.  I’d seen this type of error in the past.  It seems to occur more often during major updates … Continue reading

Posted in CRM 2011, CRM Online, Microsoft CRM Update, Microsoft Dynamics CRM, MS CRM, Service Update, Troubleshooting, Update | Tagged , , | 1 Comment