How To Uptake the new Service scheduling in your org

The Dynamics 365 legacy service scheduling is deprecated and will no longer be available on 10/1/2020, use the new Dynamics 365 Service Scheduling available in the Unified Interface. 

I had encountered the following issue during the setup of the new Service Scheduling in one of my existing Dynamics 365 Online environments – “Uptake the new Service scheduling in your org.  You can now use the new Service scheduling experience in Unified interface and leverage the power of Resources, Facilities/Equipment, Service Activities, Schedule board and more”


Here is how to resolve this “Uptake” in my Dynamics 365 Online environment:

  • Go to Power Platform admin center > Environments > select the Dynamics 365 Online environment  > click on the “…” and click on “Manage Solutions


  • Select the “Core Service Scheduling” solution and click on the “INSTALL” to install this solution


By installing the “Core Service Scheduling” solution – two new solutions were added to my Dynamics 365 Online environment: Universal Resource Scheduling and Core Service Scheduling




Now I can start the setup and begin using the new Dynamics 365 scheduling experience.  The new schedule board looks very nice – a good upgrade from the legacy service calendar.

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
This entry was posted in CRM Online, customer service hub, Dynamics 365, Service Scheduling, Unified Interface and tagged , , . Bookmark the permalink.

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