The Dynamics 365 legacy service scheduling is deprecated and will no longer be available on 10/1/2020, use the new Dynamics 365 Service Scheduling available in the Unified Interface.
I had encountered the following issue during the setup of the new Service Scheduling in one of my existing Dynamics 365 Online environments – “Uptake the new Service scheduling in your org. You can now use the new Service scheduling experience in Unified interface and leverage the power of Resources, Facilities/Equipment, Service Activities, Schedule board and more”
Here is how to resolve this “Uptake” in my Dynamics 365 Online environment:
- Go to Power Platform admin center > Environments > select the Dynamics 365 Online environment > click on the “…” and click on “Manage Solutions”
- Select the “Core Service Scheduling” solution and click on the “INSTALL” to install this solution
By installing the “Core Service Scheduling” solution – two new solutions were added to my Dynamics 365 Online environment: Universal Resource Scheduling and Core Service Scheduling
Now I can start the setup and begin using the new Dynamics 365 scheduling experience. The new schedule board looks very nice – a good upgrade from the legacy service calendar.