Business Process Error – The given key was not present in the dictionary

A client contacted me regarding the following error from an Opportunity record operation:

Business Process Error.  The given key was not present in the dictionary.


This error is from Microsoft Dynamics CRM 2015 environment.  It was triggered by a CRM Workflow process that checks the Contact lookup field if it contains data.  In this instance if the CRM Contact record does not have a value in the Contact’s Primary Field – (Contact.Full Name field), this error will surface.

How could a CRM Contact has blank Full Name (combination of First/Middle/Last Name depending on the setting) you may ask? Some reasons could be that the Contact was bulk imported from a data file that has blank First/Middle/Last Name.  Or a Lead that didn’t have the First/Middle/Last Name was qualified and auto created the Contact.  Or that the required setting on the Contact’s First/Middle/Last Name field value was disabled at one time.

It is an easy fix – check and update the related CRM Contact field and its Name associated with the record.


Contact me if you need some Microsoft Dynamics 365 CRM/Sales assistance.

Frank Lee, Microsoft Business Solutions MVP Dynamics 365 CRM
San Francisco Bay Area Silicon Valley Napa
Workopia, Inc – Maximum User Adoption!

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
This entry was posted in CRM 2015, CRM On Premise, CRM Online, Microsoft CRM, Microsoft CRM Workflow, Microsoft Dynamics CRM, MS CRM, Troubleshooting, Workflow and tagged , . Bookmark the permalink.

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