How To Set Up a CRM Workflow Timeout Condition

This is a common questions that I’ve encountered – how to setup a Microsoft Dynamics 365 Workflow Timeout Condition (not the Workflow Wait until Condition) – harder to find it in the Workflow designer.  The CRM Workflow Wait until Condition on the other hand is pretty straight forward to find in the CRM Workflow designer. 

Here are the steps to setup a Microsoft CRM Workflow Timeout condition:

  • Create a new CRM Workflow process.  Run this workflow in the background is required for any Timeout condition


  • Click on the “Add Step” and select “Wait Condition”


  • Click on the Wait until <condition> (click to configure)


  • Click the drop-down to select the Local Values – Process (bottom of the list after all the Related Entities)


  • Click on the next drop down and select Timeout


  • Set the Timeout condition to 1 Day after the current execution time as an example.




That’s it.  We can proceed to add other CRM Workflow conditions and tasks.



Contact me if you need some Microsoft Dynamics 365 CRM Customer Engagement assistance.

Frank Lee, Microsoft Business Solutions MVP Dynamics 365 CRM
San Francisco Bay Area Silicon Valley Napa
Workopia, Inc. – Maximum User Adoption!

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
This entry was posted in CRM 2013, CRM 2015, CRM 2016, CRM On Premise, CRM Online, Microsoft CRM, Microsoft CRM Workflow, Microsoft Dynamics CRM, MS CRM and tagged . Bookmark the permalink.

2 Responses to How To Set Up a CRM Workflow Timeout Condition

  1. Burim says:

    But how can you put other conditions including the Timeout? I tried and it doesnt accept other conditions if Timeout is there !

  2. How about setup an If Condition and then if valid setup the Timeout?

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s