CRM 2013 – How to include Contact’s Middle Name field in the Flyout

Microsoft Dynamics CRM 2013 allows an option for “flyout” – a composite field that displays the multiple fields that are associated with fields such as CRM Contact’s Fullname or Address.  In the case for Contact’s Name – it will display the First Name and Last Name by default whenever a user clicks into the “Full Name” composite field within a CRM form:


Note: There is no out of the box support to modify the flyouts – what you see is pretty much what you get at this time.

Now, a common CRM request from users is that they would like to include the CRM Contact’s “Middle Name” within the flyout.  The good news is that this is fully supported modification via the CRM System Settings.

To update the CRM Contact’s Full Name flyout to include the Contact’s Middle Name field:

Navigate to the CRM System Settings >> General tab >> Name Format >> change from “First Name Last Name” to “First Name Middle Name Last Name” >> click “OK” to save the change


Now check out the updated Contact Full Name flyout with the included Middle Name field:




Email me if you are looking for some Microsoft Dynamics CRM help.

Frank, Microsoft CRM MVP
Workopia Inc. – Maximum User Adoption!

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
This entry was posted in CRM 2013, CRM On Premise, CRM Online, Microsoft CRM, Microsoft Dynamics CRM, MS CRM and tagged . Bookmark the permalink.

1 Response to CRM 2013 – How to include Contact’s Middle Name field in the Flyout

  1. Matt says:

    hi, my installation has middle name already there by default, and i want it removed. when i go to the settings area, it’s already selected on FirstName LastName?

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s