Microsoft CRM 2013 Online User Subscription License Options – Professional, Basic and Essential

Here are the new pricing that will be in effect for Microsoft Dynamics CRM 2013 Online:

  • Professional ($65*) Provides access to all CRM entities and features. One additional non-production instance is included with 25 or more paid Professional user licenses. For every twenty paid Professional user licenses, the storage capacity increases by 2.5 GB, up to a maximum of 50 GB at no additional charge.
  • Basic ($30*)  Provides access to core entities: accounts, contacts, leads, and cases. This plan also provides access to reports, dashboards, visualizations and custom applications.

  • Essential ($15*) Provides access to custom applications built on Microsoft Dynamics CRM platform.


Every CRM Online account includes one production instance and 5GB of storage. You can purchase additional capacity at $9.99/GB for your business needs.

(*) CRM Online list price shown per user per month in US Dollar (USD), actual pricing might vary by geography.  Other fees may apply for add-on services such as additional storage, testing and production instances. Prices are exclusive of any fees you may incur to procure Internet connectivity.


Here is a nice chart that compares the difference for Professional (Pro), Basic (Bas) and Essential (Ess) license options:



A common question that customers asked is what if they already have a CRM Online subscription at $44/user per month?  How does this affect their current pricing?

Their $44 pricing is good for the term of their subscription which is usually a year from the date they had purchased their subscription.


For more details, refer to these excellent write-ups:

Microsoft Dynamics CRM Online Pricing and Licensing Quick Reference Guide

Introducing a more flexible and personal way to buy Microsoft Dynamics CRM Online

Comparison of the new CRM Online 2013 subscriptions


Contact me if you need help with your Microsoft Dynamics CRM questions.

Frank Lee, Dynamics CRM MVP
Workopia – Keeping up with the Cloud Innovations!

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
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1 Response to Microsoft CRM 2013 Online User Subscription License Options – Professional, Basic and Essential

  1. Phil Brannigan says:

    The chart is very useful. I assume Green means that a feature is available under this type of license, and Red means it’s not. What does Orange mean?

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