Microsoft Dynamics CRM December 2012 Service Update “Polaris” includes support for Yammer integration with CRM Online. With the Yammer capabilities – you can stay up to date with the records you care about and hold conversations with your colleagues without navigating away from the work area. When you follow a record, changes to it will trigger a notification on your screen. You’ll be able to look up this information later, along with your conversations, right in the record. For more information, see Frequently asked questions about Yammer.
Here is a good write-up on the Microsoft CRM Online Yammer setup process.
I do want to bring up a particular error message after “Log in with Yammer” that I’d encountered recently.
If you’ve received the following error message: “We have a different email address for your account than the one you used to sign in to Yammer…”:
The resolution is to ensure that your CRM Online User’s Primary E-mail OR E-mail 2 value matches exactly with your Yammer’s email login:
So far – I’m really liking this initial release of a top caliber Enterprise Social Networking firepower with Microsoft CRM Online and highly recommend anyone using CRM Online to check it out and begin adopting it ASAP. Enterprise Social Networking can enable businesses to better serve their customers and run circles around their competition – check out this article. So, don’t wait!