Here is a good technique to quickly access your common Microsoft CRM 2011 areas(Accounts, Contacts, Leads, etc.) within the Microsoft Dynamics CRM 2011 Outlook Client:
Use the Shortcuts view in the Outlook Navigation Pane – it supports creating shortcuts to all the Microsoft CRM menu areas:
Here is an example of my Shortcuts setup:
This setup allows me to quickly jump from my Outlook Inbox for reviewing my Emails, to my Appointments, and to my CRM data. This is among the fastest method that I’m aware of – highly recommend this setup to other MS CRM Outlook users. Enjoy!
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Frank Lee, Microsoft CRM MVP since 2006