CRM failed to load – Microsoft CRM 2011 Outlook Client

Last week – I’d encountered the “CRM failed to load” error message when trying to use the Microsoft Dynamics CRM 2011 Outlook Client.


Usually a reload of the MS CRM Outlook Client would fix the issue, but not this time.  Instead here is a quick way that helped me solved it:

1. Open the Microsoft Dynamics CRM Diagnostics.  From the Start Menu >> Programs >> Microsoft Dynamics CRM 2011 >> Diagnostics:


2. Click the “Enable” button to enable the Microsoft Dynamics CRM for Outlook Add-In


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Frank Lee, Microsoft CRM MVP since 2006

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
This entry was posted in CRM 2011, Microsoft CRM, Microsoft Dynamics CRM, MS CRM, ms crm 5.0, Outlook Client, Troubleshooting and tagged . Bookmark the permalink.

8 Responses to CRM failed to load – Microsoft CRM 2011 Outlook Client

  1. omarchacon says:

    I have de same problem, but is only with one module, the other like, accounts, suport, marketing, is ok, only oportunities fail.

  2. Mark says:

    That works, thanks

  3. Imelda says:

    Thank you for the info! This fixed my problem.

  4. MadMat says:

    Worked perfectly. Thanks for the info.

  5. Joyce Hays says:

    Thank you so much…. my next step would have been to uninstall and reinstall so you saved me a lot of time!

  6. Worked! Thank you a lot!!!

  7. Am facing the same error while configuring for on-premise CRM.
    Test connection succeeded. And showed list orgs, After select one org and click on ok. Then it’s throwing error as InternetSet cookie failed with error code :87.

    Any help great appreciation…..

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