Account/Contact onload error after installing the Solution–NAV and CRM Integration

The past few weeks have been busy.  One of the interesting encounters that I had was with working on the Connector for Microsoft Dynamics – integrating MS CRM 2011 Online and Navision (NAV) 2009 R2.  The best part is that the Dynamics Connector is FREE from Microsoft and is fully supported for production use. If the connector works good enough – who can complain right!

So we needed to setup a Navision (NAV) to Microsoft CRM Online demonstration environment for a Bottle Caps Manufacturer customer.  They are upgrading to NAV 2009 R2 and would like to take advantage of the FREE Dynamics Connector to provide simple integration and data synchronization between Microsoft Dynamics NAV 2009 R2 and Microsoft Dynamics CRM such as Accounts/Contacts/Sales Histories.   Here is the link to the complete data mapping between CRM and NAV offer by the Dynamics Connector.

An issue we ran into at the beginning:  After installing the Solution into Microsoft CRM Online (2011).  We begin encountering the following error whenever opening a CRM Account or Contact record:

There was an error with this field’s customized event…  Error: Unable to get value of the property ‘DataValue’: object is null or undefined



This issue is caused by missing CRM form customizations needed by the Dynamics Connector.  These missing customizations are setup in MS CRM Online after completing the “Microsoft Dynamics CRM Adapter Configuration” Wizard – a few steps after the solution import. 


So this error message is normal if the CRM Adapter Configuration Wizard has not been completed yet.



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Frank Lee, Microsoft CRM MVP since 2006

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
This entry was posted in Connector for Microsoft Dynamics, CRM 2011, CRM Online, Dynamics Connector, Microsoft CRM Integration, Microsoft Dynamics CRM, MS CRM, NAV 2009 R2, Navision and tagged , . Bookmark the permalink.

5 Responses to Account/Contact onload error after installing the Solution–NAV and CRM Integration

  1. One thing that should be included in this is that the field “Ready for Intergration” has to be included on the form. Took a little research to find out but it must be on the form for the onLoad script to work 🙂

    Thank you for a great Blog!

    • JaroslavH says:

      Hi. I am testing CRM 2011 and NAV connector to sychronize data between NAV and CRM.
      I sucessfuly import solution for connector, configure adapter, but every time I open form I get error window that object SetReadyForIntegration is null or undefined

      Could you help me ?

  2. Roberto Ruiz says:

    Congratulations about your great blog!
    Where can I download the to install in my CRM 2011 Server?
    Thanks in advance,

    Roberto Ruiz

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