Check MS CRM Workflows Ownership to avoid The System Could Not Log You On Error

This is a common Workflow error I’d observed on many MS Dynamics CRM environments while trouble-shooting their workflows:

The system could not log you on.  This could be because your user record or the business unit you belong to has been disabled in Microsoft Dynamics CRM…


If you look into this error from the MS CRM System Jobs view (Settings >> System Jobs) – it shows a status of “Waiting


The cause is simply the owner of this Workflow being disabled.  It is an easy fix – reassign the workflow to another MS CRM User or re-enable the owner.

Some background: Many often, workflows are built by MS CRM Users that are temporary staffs such as consultants or contractors.  And when they leave, the normal procedure is to disable their logins.  Unfortunately, more often than not, the workflows that they had created remained under their ownership.  And it usually takes some time before this issue is discovered and corrected.

As a good practice – once a workflow is validated, assign it to a permanent MS CRM User.  There should always be a designated permanent MS CRM User/Administrator (a MS CRM Login that should be always be enabled) for a MS CRM production environment – if not, I’d highly recommend to define one today.


Contact me if you need help with your Microsoft CRM.  Free Estimate.

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Frank Lee, Microsoft CRM MVP since 2006

About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
This entry was posted in Best Practice, Microsoft CRM, Microsoft CRM Workflow, Microsoft Dynamics CRM, MS CRM, Troubleshooting and tagged , . Bookmark the permalink.

1 Response to Check MS CRM Workflows Ownership to avoid The System Could Not Log You On Error

  1. Pingback: Check MS CRM Workflows Ownership to avoid The System Could Not Log … – _Hosted UniverseThe reference for the cloud

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