Sender does not have an e-mail address in Microsoft Dynamics CRM

When trying to save/send a "tracked" Outlook Email in Microsoft Dynamics CRM for Microsoft Office Outlook, you may encounter this Offline Error message: "The sender does not have an e-mail address in Microsoft Dynamics CRM.  Do you want to send the e-mail? If you click Yes, the e-mail will be sent out, but no corresponding activity will be created in Microsoft Dynamics CRM".  This applies for both Microsoft CRM 4.0 On-Premise and CRM Online.
Pretty obvious – this is caused by the Microsoft CRM User’s "Primary E-mail" field not having a value.  Updating this field with a valid email will resolve the issue.
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About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
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4 Responses to Sender does not have an e-mail address in Microsoft Dynamics CRM

  1. Bill English says:

    NOT pretty obvious. All of my accounts have a primary address in CRM, so this error message must also appear when other problems exist as well.

  2. PS Hayer says:

    I am having same issue where Email address is there in primary field, it is approved as well but still getting the same issue. Moreover, issues in only for one specific user. It is working fine for all other users.

  3. Laura G says:

    I’m having this issue for someone who does have the primary email address entered. Everyone else is fine. I’ve seen a thread saying it could be an issue with Live Meeting Transport. Has anyone got a fix for this yet?

  4. mckillio says:

    I’m having the same problem with a single user as well and they do have Primary E-mail filled in on their User record, it’s required.

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