“CRM is killing me over here” was the message we had received from one of our Microsoft Dynamics CRM Online customer users – urgently asking us for help to resolve his Microsoft CRM Outlook Client from repeatedly prompting for Login even after he had selected “Save my e-mail address and password”.
Microsoft CRM Online relies on Microsoft LiveID for login authentication. Somehow his user’s login info was not being saved – he is receiving the CRM Online Sign-in screen over and over:
This was caused by the Internet Explorer 8 (IE8) web browser’s “Delete browsing history on exit” setting. The default setting for “Delete browsing history on exit” is enabled – we need to disable (un-check) it. Issue resolved – Microsoft CRM usage is again pleasant for this CRM user.
- If your PC is running on a 64 bit OS (Windows 7 64 bit or Vista 64 bit), there are two versions of the Internet Explorer 8 (IE8) – a 32 bit and a 64 bit. Be sure to set both’s “Delete browsing history on exit” setting to disable
- If you are encountering repeated login prompt for Microsoft CRM 4.0 (On-Premise) – check this Microsoft Support KB 892666: You are prompted for your user name and password when you open Microsoft CRM or when you open Microsoft CRM client for Microsoft Office Outlook http://support.microsoft.com/kb/892666