Offline Error: Could not go offline due to missing rights on Queue

When trying to "Go Offline" using the Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, you may encounter this Offline Error message: "Could not go offline due to missing rights on Queue".  This applies for both Microsoft CRM 4.0 On-Premise and CRM Online.
This is caused by the Microsoft CRM User’s security role privilege setting on the Queue entity.  It needs a minimum of "Read" privilege to allow for going Offline.

That should resolve it.  Enjoy.


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About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
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