What’s Next: Microsoft CRM 3.0 Mobile – Part 2

We had tested the Microsoft CRM 3.0 Mobile running on the Dell Axim x51v PDA and it performed well (Part 1), now it is time for trying it on one of those hot PDA Phones running Windows Mobile 5 currently available in the US market as of June, 2006:
Here are three PDA Phones and their specifications that we’ve considered.
PPC6700 / XV6700
-2.88" 240×320 Pixel TFT Touch Screen
-Intel XScale PXA270 Processor at 416MHz
-64MB SDRAM and 128MB Flash ROM
-Windows Mobile 5.0 Pocket PC Phone
Motorola Q
-2.4" 320×240 Pixel TFT Touch Screen
-Intel XScale PXA272 Processor at 312MHz
-64MB SDRAM and 128MB Flash ROM
-Windows Mobile 5.0 Smartphone
Treo 700w
-2.5" 240×240 Pixel TFT Touch Screen
-Intel XScale PXA272 Processor at 312MHz
-32MB SDRAM and 128MB Flash ROM
-Windows Mobile 5.0 Pocket PC Phone
Why just these three?  There are a lot of PDA Phones on the market, here is a current list of Windows Mobile 5 phones.  I think these three represent the most popular and powerful PDA Phones running Windows Mobile 5.0 that are currently available – please comment to let me know if another model should be added on the above list. 
Also, these are the models that many of our Microsoft CRM customers and prospects repeatedly asked about.  Now, we all know that the mobile device market comes out with new models pretty fast, so these three bad boys may not even be on the list next year…
Something very interesting immediately came up – none of these phones meet the 3.5" screen size and 526MHz requirements listed for running Microsoft CRM 3.0 Mobile!!!  The good news on screen size is that it really doesn’t matter as long as the screen resolution requirement is met which is 240×320.  Regarding the processor speed, well, I guess the only thing we can do is observe the performance…
Oops, looks like we need to eliminate the Treo 700w from our list!!!  Even if it is not the screen resolution, the minimum 64MB RAM requirement would have nailed the Treo.  Sorry Treo lovers, maybe wait on the next model for running Microsoft CRM 3.0 Mobile.
So we are down to the PPC6700/XV6700 or Motorola Q.  Overall, the PPC6700/XV6700 is a faster device (416MHz vs. 312MHz) and has a bigger screen (2.88" vs 2.4").  Here are other "subjective" points:

1. The PPC6700/XV6700 came out a few months earlier which means more "field tested" – has an updated ROM available, more feedbacks/workarounds from the user community. It is a good practice to install the latest ROM (if available) before installing Microsoft CRM Mobile.


2. The PPC6700/XV6700 keyboard is much easier on the fingers since the buttons are larger than the Motorola Q.  After typing on both devices, the bigger keypad on the PPC6700 via the sliding out keyboard from the side is a major plus!


Gosh, I’d almost missed the point that the Motorola Q is a Smartphone.  This is a problem since Microsoft CRM Mobile only works on Pocket PC or Pocket PC Phone Edition.  So, the Q gotta go…  Link to Pocket PC Phone vs. Smartphone.


I guess it is pretty easy at this point – only the PPC6700/XV6700 remains.  And the good news is that the Microsoft CRM 3.0 Mobile was successfully installed on the PPC6700 without any issue!  The installation process was the same as the Axim x51v.  The amazing thing is that the performance is quite good, it feels about the same as that of the Axim x51v!


More field usage observations to come…



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About Frank Lee

Microsoft Dynamics 365 CRM/xRM consultant in San Francisco, USA.  Awarded the Microsoft MVP (Dynamics 365/CRM) 12 consecutive years from 2006 to 2018. Actively involved with Microsoft Dynamics CRM implementations since Microsoft CRM v1.0 beta (2002). Super passionate about everything CRM, especially in the areas of Cloud Computing, A.I., Digital Transformation and Automation.
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