Monthly Archives: March 2010

Multiple Microsoft CRM Outlook Client Setup on a PC


A typical request when setting up the Microsoft CRM Outlook Client for the "front desk" administrative staffs is to support different "front desk" CRM Users accessing the SAME computer.  The good news is that this scenario is fully supported by the Microsoft … Continue reading

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Full Uninstall of Microsoft CRM Outlook Client


There are times when we need to remove the Microsoft Dynamics CRM for Microsoft Office Outlook “Microsoft CRM Outlook Client” from the computer (Microsoft CRM 4.0 or CRM Online).  Here are the proper steps for a full uninstall of the … Continue reading

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Offline Error: Could not go offline due to missing rights on Queue


When trying to "Go Offline" using the Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, you may encounter this Offline Error message: "Could not go offline due to missing rights on Queue".  This applies for both Microsoft CRM … Continue reading

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How to obtain the URL of a Microsoft CRM Form or View


I was working with one of our Microsoft CRM developers on a custom web application integrated with Microsoft Dynamics CRM for a customer today.  One design topic that came up was to put a web link on the results page that will display the list view … Continue reading

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Update Rollup Error: KB971782_Client was not found on the system


When you apply the Microsoft Dynamics CRM 4.0 Update Rollup 8 or later for the Microsoft CRM Outlook Client, you may encounter this error message:  "KB971782_Client was not found on the system":   Update Rollup 7 is a prerequisite for … Continue reading

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2010 Sales 2.0 Conference San Francisco, Access Hoovers Integration, Skype Phone Dialer & User Performance Report – Microsoft Dynamics CRM Outbound Telemarketing Solution


I am attending the 2010 Sales 2.0 Conference in San Francisco.  I am a huge fan of the current cloud computing trend and how it shapes the direction of our beloved CRM ecosystem.  In fact – Microsoft Dynamics CRM Online was the … Continue reading

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Microsoft Dynamics CRM 4.0 Login Error “Invalid Action”


One of our Microsoft CRM 4.0 customers called me urgently asking for help to resolve a companywide Microsoft CRM 4.0 login issue.  None of their users were able to login to Microsoft CRM including the CRM Administrator.  They all received the "Invalid … Continue reading

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